Terms & Conditions
We are a family run company dedicated to ensuring your Cornish cottage holiday is all you want it to be.
Please click on the links below to go directly to the relevant section.
Deposits and payments
Cancellations by the owner or ACH
Cancellations or changes to bookings by customers
Circumstances outside the control of ACH and the owners
Atlantic Cottage Holidays will be hereafter referred to as ACH or the company.
Any reference to either ‘us’ or ‘we’ in these Booking Conditions refers to the cottage owners who are represented by ACH.
“you” or “your” are references to the person making the booking and all members of the holiday party.
So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.
Bookings are processed by ACH on behalf of the cottage owner and when written confirmation is issued, you are entering in to a contract with the owner and are subject to the conditions detailed below.
The company, on the owners behalf, has the right to refuse any booking request before written confirmation is issued. If the company, on behalf of the owner, does this we will inform you in writing and refund any money paid up to this point.
At the time of booking the person making the booking must be at least 21 years old.
You agree, as a consumer, that no liability can be accepted by the owner and also by ACH for any costs, loses, expenses, claims or any other amounts suffered or incurred by you.
We do not accept bookings for stag or hen parties in any of our properties and will cancel a booking if we learn of a party of this nature having booked.
Upon receipt of your written confirmation it is your responsibility to check all of the information, especially dates and totals. If anything is incorrect you must contact us within 7 days of the invoice date for amendments to be made.
Deposits and payments
To secure a cottage a booking form needs to be completed and a non-refundable deposit of £100 per week must be processed. Upon receipt of these two things ACH, on behalf of the owner, will issue written confirmation.
Payments can be made in 2 ways: by debit card or by cheque, made payable to Atlantic Cottage Holidays Limited.
The balance payment must be received by ACH, on behalf of the owner, a month before the date of arrival. However, if you are booking the holiday less than 4 weeks before the date of arrival the full payment will need to made at the time of booking.
A security deposit of £100 will be held by ACH, on behalf of the owner, and this will be refunded upon your departure as long as there have been no breakages or damage to the property or contents or there has not been any issues with waste (see Rubbish / Waste terms below) or a need for additional cleaning over and above that usually carried out.
A booking fee will be charged to cover admin costs incurred by ACH. The booking fee is £12.50 regardless of the total costs of hire and is a compulsory part of the booking terms and conditions.
Cancellations by the owner or ACH
Although we do our upmost to ensure this situation will not occur we have a procedure in place in case it ever does.
If changes or cancellations have to be made ACH will contact the person who made the booking by phone or email in the first instance. This ensures that we make contact with you quickly. Following this initial contact, we will confirm any changes/cancellations in writing immediately after.
If in the event of a cancellation where no suitable alternative arrangements can be made, ACH will attempt to offer you another cottage to suit your dates and specifications from our brochure. This may result in a change of price. Any price increase between the two will need to be paid by you but in the case where the alternative cottage is of a lower price you will receive a refund if the balance has already been settled.
If we cannot offer you a suitable alternative we will refund you all the money you have paid to the company with regard this particular booking. You are welcome to request compensation and the request will be considered fairly by ACH and the owner. It will not be paid if you have been offered, and subsequently refused, an equal or better cottage which meets the requirements originally stated in your initial booking.
It is your responsibility to inform us of any acceptances or refusals of changes. If you do not let us know how you would like to proceed at this time we will assume you would like a refund and therefore not book any alternative cottages discussed.
Small adjustments might need to be made to cottage bookings. If these adjustments don?t mean a cancellation or any refund of money paid, no compensation will be appropriate.
Cancellations or changes to bookings by customers
In the event of a cancellation, refunds of the amounts paid will be refunded if ACH, on behalf of the owner, can re-let the property. Any expenses or loses incurred in doing so will be deducted from the refunded amount. If a booking is cancelled 4 weeks or less before the date of arrival the full amount owing for the holiday will need to be paid. If we can re-book the cottage within this time we will refund the money less any loses or expenses incurred.
All cancellations must be confirmed in writing but we ask for you to let us know by phone or email as well to ensure as much notice as possible of cancellation is given. This will ensure we have plenty of time to re-let the property and therefore refund some, if not all, of the money already paid.
In some cases, date changes for holidays may need to be treated as a booking cancellation and then a subsequent re-book. If this is the case you will be clearly informed at the time. This will result in the non-refundable £100 booking deposit and £12.50 booking fee being lost and the need to pay another £100 deposit and £12.50 booking fee to secure an alternative cottage.
All changes to bookings, no matter how minor, need to be received in writing by ACH.
You are recommended to arrange comprehensive travel insurance including cancellation cover, baggage, personal belongings and public liability etc, as the owners or ACH insurance does not cover these.
Circumstances outside the control of ACH and the owners
The owner, and through them ACH, shall not be liable to you for any temporary defect or stoppage of public services to the property, nor in respect of any equipment, machinery or appliances in the property or gardens.
We will however ensure that we do all we can to get services and appliances up and running again ASAP.
The owner, and through them ACH, will also not be liable to you for any loss, damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond our control.
The owner, or ACH, are also not liable for any loss, damage or inconvenience caused to or suffered by the client if the property shall be destroyed or substantially damaged before the start of the hire period. In such event the owner shall within 14 days of notification to the hirer refund the hirer all sums previously paid in respect of the rental period.
Covid 19 refund policy – If a holiday is booked for a time where Government introduce a national lockdown or regional travel restrictions we will contact you to discuss either rescheduling the holiday or refunding you the deposit or balance already paid. Should you choose to cancel a holiday and there are no national travel restrictions our normal cancellation terms apply.
ACH and the owners will have no liability for death or personal injury unless it has resulted from negligence of the company or owner or their employees (providing that they were acting, at the time, in the course of their employment).
You must ensure that your personal property is protected appropriately.
No liability is accepted by the owners or company for damage to or loss of personal property unless the loss is caused by negligence of the owner or company or that of any employee (unless they were acting in the course of their employment at the time).
Under no circumstances shall the owners or the company’s liability to the hirer exceed the amount paid for the rental period.
ACH tries very hard to ensure all advertised details regarding their holiday cottages are up to date and accurate. There are however times where slight errors occur and the advertised prices may differ from the time of going to press to the time you are looking to book. You must be responsible for checking all of your holiday details with ACH at the time of booking.
Details provided by owners are checked in the first instance by ACH but slight alternations may be made over the course of a season. This is due to the fact that owners are updating properties on a regular basis to ensure their facilities are of a high standard.
If services or provision changes ACH, on behalf of the owner, will contact you to advise you of any changes or restrictions to services. We cannot accept responsibility for any misleading or incorrect information about any property or related services except in cases where we ACH are negligible.
Electric Vehicle Charging (EV’s)
Guests are not permitted to charge electric or hybrid cars at properties which do not have a dedicated, professionally installed, EV charging point.
Properties have all indicated on the website whether or not they accept EV charging or not.
Guests must never charge their car using a standard outdoor plug or an extension cable linking to a domestic plug. This is not permitted because of regulations regarding wiring, earthing rods and voltage restrictions; it poses a serious fire risk to standard 13 amp sockets and there is a real danger that the body of the vehicle could become live.
If warnings are ignored by guests, and a problem occurs, insurance companies have the right of recovery from the guests. Guests could be liable for the costs arising from any damage they caused by not conforming to the terms and conditions of the property and the rental.
Arrivals and departures
All booking confirmation paperwork will state the times for arrival and departure. You are required to telephone the person stated as the main property contact on the paperwork to inform them of your arrival time. This needs to be done within 3 days of the arrival date. These times will be approximate.
During your stay
You and others staying in the property agree to keep the property clean and tidy throughout the duration of your stay. You must leave the property in a similar state to that in which it was found. ACH, on behalf of the owner, reserves the right to make a deduction from your security deposit to cover additional cleaning if the property is left in an unacceptable condition.
The maximum number of people to reside in the property must not exceed the number of people the property accommodates – ie: the number of fixed beds. An over occupancy can invalidate the property insurance and will result in you being asked to leave the property or reduce the occupancy back to the correct number. ACH will not be responsible for any refunds if this occupancy rule has been breached.
You are responsible for reporting to ACH, or the owner (if contact details are provided), any details of damage, breakages, defects or breakdowns in equipment, machinery or appliances in the property or garden. This needs to be done as soon as any problems are noted. Arrangements for repair or replacement will then be made.
You, and others staying in the property, agree not to use the property for any commercial purposes which includes subletting the property.
You, and others staying in the property, also agree not to act in any way to cause disturbance to those staying in neighbouring properties or the local area.
The owner is entitled at his/her discretion to refuse to hand over to you, or to repossess, the property including fixtures, fittings, furnishings and decorations if they believe that any damage is likely to be caused, has been caused or is being caused by you or anyone staying in the property. If this occurs it will be viewed as a cancellation by you and therefore no money will be repaid from ACH or the owner. ACH or the owner will accept no liability in this situation to you or anyone who was staying in the property. We will not be under any obligation to provide you with alternative accommodation.
Some of the properties on offer through ACH are pet friendly and therefore have had animals in them at some point. If a property is pet friendly it will be indicated as such by a dog icon in the property details. Please check these details when booking and be advised that ACH or the owner accepts no liability for any guest or person visiting the property who may have, or develop, an allergy or suffer in any way.
If you are staying in a pet friendly property and take a pet with you they are not to jump, sit or sleep on chairs, sofas or beds. They are not to be left unattended in the property. If the pet is wet, dirty, muddy or sandy they must be cleaned and dried prior to entering the property.
Deductions from the security deposit will be made by the owner or ACH, on behalf of the owner, for any additional cleaning of, or replacement of, carpets and/or soft furnishings which have resulted in damage or inappropriate use by pets.
Registered assistance dogs are welcome in all properties even where there is a not pet friendly icon.
All rubbish must be bagged in a appropriate bin bag and placed in the wheelie bin at the property. No loose rubbish to be put into the wheelie bin – no exceptions. Any loose rubbish in the wheelie bin will incur charges as follows – attendance fee for cleaning / bagging up loose rubbish – £35 + vat, Rubbish per bag £4.50 +vat.
You must allow access to the property for the owner or ACH or anyone who the owner has requested to attend the property. This access will usually be discussed with you for minimum disturbance unless in an emergency when access can be permitted without any notice.
If you are unhappy with your holiday and have cause to complain, ACH and the property owners will do all they can to resolve any issues. We ask that you contact either the owner or their representative – if you have been provided with contact details ? or ACH immediately so the problem can start to be rectified.
If you leave the property early due to a problem and have not alerted the owner, their representative or ACH (as detailed above) then no liability for any claims will be accepted by the owner or ACH.
If you made contact at the time of problems arising and you feel, at the end of your holiday, that the problem was not dealt with appropriately by ACH, the owners or the owners representatives please write to us at Atlantic Cottage Holidays, Longships Watch, Marias Lane, Sennen Cove, TR19 7BX. These written complaints will then be investigated further and we will contact you to discuss resolution.
Atlantic Cottage Holidays is the sole data controller in accordance with the Data Protection Act 1998. We will collect personal data when processing your holiday booking. This will usually comprise of names, addresses, telephone numbers, email addresses, payment details from debit/credit cards and any information relating to requirements that you or members of your holiday group have regarding access, disability and medical conditions we may need to be aware of.
The data we collect is held securely and only accessed by employees of ACH. Some data will need to be passed to property owners and/or their representatives so that they know who is staying in their property.
We will use some of the data for administration purposes and to make contact with you for future marketing and promotional reasons.
Your statutory rights are not affected by anything contained within these conditions.
This contract is governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceeding arising out of or in connection with its contract may be brought in any court of competent jurisdiction in England.